Calendar sync delay between Salesforce and Office 365

Yesterday afternoon, Thursday, 6 March, we began implementing some changes with our calendar sync vendor, Riva. By this morning, all calendars are again syncing hourly.

Our vendor has identified the issue and provided steps toward resolution. We will provide further updates once this is fixed or we have an ETA towards resolution.

Student Success calendar bookings through Salesforce are currently delayed before syncing through to Office365. Our vendor has confirmed they are unable to connect to Office365, but are following Microsoft's updates on the issue, and will send us further updates once available. We do not know how long till this issue will be resolved.

Students booking time with Student Success users in the Salesforce Scheduling Portal may see a delay till these are synced through to their calendar. Our calendar sync software vendor, Riva, has let us know they are experiencing issues connecting to Microsoft's services.